A leader is considered to be an epitome of confidence, courage and compassion. A person who holds the entire organization together and a source of inspiration and guidance for its people. In just 2 lines, you can realize the heavy lifting that a leader needs to do. 

Being a leader is not just about having business acumen and devising strategies, it is also about how you set an example for your people by walking the talk and guiding them towards the common vision which will lead to their and organization’s success. The question here is – how can you be a leader who can meet these expectations? The answer lies in ‘you’, the one factor which is constant in anything you do. In my 30 years of experience, I can tell you that building self-awareness has been one of the important factors that has helped me deliver these expectations to some extent. And believe me, I’m still learning something new about myself every day. 

I firmly believe that self-awareness is a constant learning process, one fine day you can’t say you know it all and are perfect…no one is. This is the first step towards self-awareness, to know and accept that you don’t know everything. There’s no harm in doing so and no one will look down upon you as a leader if you don’t know a particular thing. For instance, although I’m aware about the market happenings across the globe, I rely on my market visits to get a pulse from the ground about prevalent market realities, which are always in a state of flux. Don’t shy away from asking help or going back to basics or wiping the board clean, it’s only when you’re honest about what you know, ready to learn what you don’t, can you get clarity and make informed decisions. Learning is a journey and it never stops, it’s a constant pursuit, and you learn from everything and everyone, the important part is what to assimilate and what not to, this I feel is one of the most critical aspects of self-awareness. We are after all a sum total of our conversations, our learnings and our experiences, all of which we can call upon as and when the situation demands for us to do so. 

Additionally, it’s important for you to keep improving yourself and I feel you can do so by asking ‘what’ to be better. If I don’t achieve the results which I expected to, I ask myself what steps I can take next time to achieve my targets. When the Covid-19 pandemic was at its peak and I saw the impact it had on my people & society, I didn’t sit watching the negative news which was doing the rounds and brood over why was it happening. Instead, I thought what can I do to make lives simpler and better for them? We started vaccination drives and mental health support for our employees. We also distributed advanced life support ambulances so that people get appropriate medical support when they’re in critical condition. This helps you cultivate solution driven mindset, rather than ruminating over the problem statement. Asking yourself what can be done in a particular situation, helps you know what you can do better and act upon it. This sense of purpose develops over time, when you start looking at work as an act of service, it makes it slightly easier to improve upon ways of achieving this purpose. Ultimately the purpose of improving is not just focused on what you want to achieve, but also to where it ultimately leads. The constant pursuit of being a better human being should be the legacy that all of us should aim for as eventually when we do that we would lead with our hearts in the right place, with empathy and righteousness.  

One of the crucial facets to self- awareness is taking constant feedback. One way to understand yourself is to also know how others perceive you. It helps you be empathetic and also connect with your people. It’s only when you know what people expect from you, can you deliver on their expectations. It’s only when you know there’s an issue, can you fix it. In every discussion I’ve with my people, one question which I never forget to ask is ‘what do you think?’ It gives me a different perspective and helps me understand their thoughts. Thus, enabling me to identify and fill the blind spots, be aware of the unaware and take effective decisions considering various perspectives. Whilst how other perceive you is important, its not the most important thing! As long as you are able to be aware of the decisions you take and the repercussions they have and you take full responsibility for them, I feel this overpowers any perception anyone may hold of you, good or bad. 

With my experience, I can tell you that self-awareness is not an easy characteristic to build. It takes effort to be mindful about yourself and your surroundings. However, once you initiate this process (I’m not asking you to master it), you’ll have clarity and confidence to lead your people to success. Don’t forget the power for here and now, and believe that life and decisions thereof, aren’t some magnanimous series of events, but are actually small moments which we sometimes tend to overlook and ignore. Also know that, there’s no end point to self-awareness as your thought process keeps evolving with different kinds of people you meet and interact with and the experiences you have. So keep exploring yourself to be a good leader, at the end of the day the best vision and foresight are often found on the journey we take within. I believe, it’s not necessary to know everything to be a good leader! The humility to accept your vulnerabilities, the spirit to constantly learn and allowing others who know more on a subject to lead, is what makes you successful.


  • Tapan Singhel

    MD & CEO

    Bajaj Allianz General Insurance

    Tapan Singhel has a rich experience in the insurance industry of more than 30 years. He has been with Bajaj Allianz General Insurance for over 20 years and is the Company’s MD & CEO for close to 10 years. He also chairs the CII National Committee on Insurance and Pensions. He has been the President of Indo-German Chamber of Commerce and is now a board member. Under his leadership, the company has emerged as one of the largest and the most profitable private general insurer in the country ensuring growth, profitability and customer-centricity. In Mr. Singhel’s decade long stint as the MD & CEO, the Company has achieved a cumulative underwriting profit of more than ₹ 350 crore, grew its revenue at a CAGR of 16 %, grew its net profit (PAT) at a CAGR of more than 30% with a double growth in solvency ratio from 156% to close to 350%. Customer obsession and passion to do good for the people are what drives Tapan and his success in the industry. A scientist by education, but insurer at heart he works towards making a difference in the lives of people in whatever little way he can. Tapan has not only transformed the company, but has also been a trendsetter in the insurance industry by always taking the first leap towards innovating to enhance the customer service standards. Under his able leadership, Bajaj Allianz General Insurance has transformed the distribution of insurance by being the first company in the country to start Bancassurance. He also envisaged and implemented, Virtual Sales Office, which is a 100% digital office. Addressing customer worries is what drives him to ideate and implement innovative products and services. For instance, settling motor claims in a matter of minutes with the help of Motor OTS, taking care of new-age cyber risk through Bajaj Allianz Individual Cyber Safe Policy, industry’s first Pet Dog Insurance policy and introduction of Health Infinity, a health insurance policy with unlimited sum insured. His leadership has been recognized across the globe. He was honoured as the 'Personality of the Year' at Quantic’s BFSI Excellence Awards 2021, India Insurance Summit & Awards 2019, 22nd Asia Insurance Industry Awards 2018 and Indian Insurance Summit 2017. He was also awarded the title of Best CEO at Insurance Asia Awards and was recognized as the Most Promising Business Leaders of Asia 2018 by The Economic Times. By always imbibing the principle of empathy towards customers and employees, he has been instrumental in the organisation being recognised on various forums. To name a few, Best Digital Insurer in Asia for IDC Financial Insights Innovation Awards 2021, Non-Life Insurer Provider of the Year by Outlook Money Awards 2020, Best Motor Insurance Provider of the Year at the prestigious Business Today-Money Today Financial Services Awards 2021. The Company has also won the coveted Porter Prize award under the category of Creating Distinct Value in 2019. Tapan is known for his ‘Communicative Leadership’ style, where he believes in engaging regularly with employees and customers through social media.